HELP CENTER

Help Center

Find information about our services, or reach out to our client service team.

Something wrong with your purchase?

Exchanges, packaging, or a doubt about purity or weight — send one form and we follow up on WhatsApp within a working day.

Learn how to open an account and complete KYC verification in the Milways Web App.

Deposit, withdraw, and manage your gold passbook account.

Silver purchase reservation process and payment options.

Appraisal process, purity testing methods, and settlement.

Exchanges, packaging or quality issues on a purchase — submit the form and we follow up on WhatsApp.

Our client service team provides live support weekdays 09:00–18:00 (HKT).